( A GOVT. OF INDIA ENTERPRISE )

225-C A.J.C.BOSE ROAD

KOLKATA - 700020.

Ref. No. P&T/ 13/001/85/786                                                                                                                                   Date : 7-1-2012

 

C I R C U L A R

 

                                                                                    Sub: Public Grievance Redressal Cell

 

             In supersession of all circulars issued earlier in the above matter, the Public Grievance Redressal Cell has been reconstituted with the following executives :

 

A.         CENTRAL GRIEVANCE CELL

 

   1.   Shri SS Chaudhuri, CGM(O)   -   Chairman

  1. Shri Tapas Basu, GM(F&A)

  2. Smt S Chakraborty, AGM(SA/PG)    -    Secretary

 

B.       REGIONAL/BRANCH GRIEVANCE REDRESSAL CELLS

 

        NRO - NEW DELHI  

1.  Shri SK Kaul, RM(NRO)

2.  Smt Bhanu Kumar, AGM(NRO)

3.  Smt Rosy Sachdeva, RFM(NRO)

 

WRO - MUMBAI

 

  1. Shri DP Bahuguna, RM(WRO)

  2. Shri TK Bhattacharya, AGM(WRO)

  3. Shri Prabir Ghosal, RFM(WRO)

 

SRO - CHENNAI

 

1.   Shri SM Krishnan, RM(SRO)

2.   Shri J Damodaran, DM(SRO)

3.   Shri T Narendra Mohan, DM(F&A), SRO

 

ERO - KOLKATA

 

1.  Shri D Chakrabarti, GM(ERO)

2.  Shri AB Purkait, Manager(ERO)

3.  Shri Kiran Kumar Chodavarapu, AM(F&A), ERO

 

BO - BANGALORE

 

1.  Smt V Vasanti, BM, Bangalore

2.  Shri Dibyendu Roy, Manager, Bangalore

3.  Shri Dipasish Ghosh, BFM, Bangalore

 
BO - VIZAG

 

1.  Shri A Rajamanickam, BM, Vizag

2.  Shri Boina Sudhakar, DM, Vizag

3.  Shri PK De, BFM, Vizag

 

BO - VADODARA

 

1.  Shri Surya Kant, BM, Vadodara

2.  Shri Uday Misra, DM, Vadodara

     3.  Shri Ramesh Gehlot, AM(F&A), Vadodara

 

In case a grievance is received at the Region/Branch level, the RM/BM would examine the grievance and try to settle it at his level. However, if the nature of grievance is such that it cannot be settled at his level, he shall forward such grievance to the Chairman, Grievance Cell at Head Office immediately. In such cases, the RM/BM concerned shall give an interim reply to the public concerned with a copy to the Chairman, Grievance Cell within a period of 7 days. The final reply to any grievance shall be normally given within 15 days of receipt of the grievance.

 

This is for information of all concerned.